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Tracking and data processing

We receive, collect and store any information you enter on our website or otherwise provide to us. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; Sign in; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect additional information, including page response times, length of visits to individual pages, page interaction information, and methods used to navigate away from the site. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

When you carry out a transaction on our website, as part of the process, we collect personal information that you provide to us, such as your name, address and email address. Your personal information will only be used for the specific reasons set out above.

We collect such non-personal and personal information for the following purposes:
1. To offer and operate the Services;
2. To provide our users with ongoing customer support and technical support;
3. To be able to contact our visitors and users with general or personal service-related messages and advertising messages;
4. To create aggregated statistical data and other aggregated and/or derived non-personal information, which we or our business partners may use to provide and improve our respective services;
5. To comply with applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with the standards set by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to ask for your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text messages and post.

Cookie name Purpose Duration Cookie type
XSRF TOKEN Used for security reasons Session Essential
hs Used for security reasons Session Essential
svSession Used in connection with user login 2 years Important
SSR Caching Used to indicate the system that page was rendered 1 minute Essential from
_wixCIDX Used for system monitoring/debugging 3 months Essential
_wix_browser_sess Used for system monitoring/debugging session Essential
consent policy Used for cookie banner parameters 12 months Important
smSession Used to identify logged in site members Session Essential
TS* Used for security and anti-fraud reasons Session Essential
bSession Used to measure system efficiency 30 minutes Important
fedops.logger.X Used for stability/efficiency measurement 12 months Essential
wixLanguage Used on multilingual websites to store the user's language preference 12 months Functional.

GDPR Responsible in Robotek AS is Managing Director Arne Tande and can be contacted at arne.tande@robotek.no

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